Shipping policy
RUNNITUP Shipping Policy
At RUNNITUP, we are committed to ensuring that your shopping experience is seamless and satisfying. Below is our comprehensive shipping policy to help you understand how we handle orders, shipping, and delivery.
Order Processing
- Orders are processed Monday through Friday, excluding public holidays.
- Please allow 1–2 business days for order processing before shipment.
- Once your order is shipped, you will receive a confirmation email with tracking details.
Shipping Rates and Options
We offer the following shipping methods:
Standard NZ Shipping (3–7 business days):
- Flat rate: $10.00
Shipping rates may vary depending on your delivery address and the total weight of your order.
International Shipping
- We ship worldwide! Delivery times vary depending on the destination and customs processing.
- International shipping rates are calculated at checkout.
- Customers are responsible for any customs duties, taxes, or fees that may apply upon delivery.
Shipping Restrictions
- We are unable to ship to P.O. boxes addresses at this time.
Delivery Timeframes
- Delivery estimates begin after your order has been processed and shipped.
- Delays may occur due to carrier issues, or customs inspections for international shipments.
Tracking Your Order
Once your order has shipped, you will receive an email with tracking information. You can track your order directly through the carrier’s website.
Lost, Stolen, or Damaged Packages
- RUNNITUP is not responsible for lost or stolen packages marked as delivered by the carrier.
- If your package arrives damaged, please contact us within 7 days of delivery at info@runnitupclothing.com, including photos of the damaged items and packaging.
Contact Us
For questions about your order or additional shipping inquiries, reach out to our team at info@runnitupclothing.com.